Terms and conditions

Hotel rules and regulations

The BAHIA Hotel is at liberty to refuse to receive guests whose dress is indecent and negligent. Customers behaving improperly towards staff or customers and contrary to public morality and order may be excluded from the premises.

Sanitary crisis

The hotel reserves the right to cancel any reservation due to the health crisis. Thank you for your understanding.

All hygiene measures specific to COVID 19 are taken within the establishment.

Bookings

Any booking made must be confirmed by the client, who must give a guarantee of payment of his choice, among the methods of payment accepted in the hotel (see regulations). Without a guarantee of payment from the client, the reservation cannot be considered valid. The client has the possibility to pay a deposit to confirm the reservation.

Group

A reservation is considered to be a group reservation if 5 or more rooms are booked. A deposit of 50% of the total cost of the booking will be required at the time of booking to confirm the group. In case of cancellation or modification up to 30 days before the arrival date, a refund can be issued.
The deposit is not refundable for cancellations or changes made less than 30 days before the date of check-in.

Rules

The payment of the stay is made at the check in. The accepted methods of payment are : Visa, Mastercard, Eurocard, Amex, Holiday vouchers. Cheques are no longer accepted due to an excessive number of unpaid bills.
If the guest wishes to interrupt his stay, he must inform the reception at least 24 hours in advance. The balance of the stay will be refunded if the payment has been made in full and if the rate chosen at the time of booking is not subject to a discount or reduction.
Late arrivals or no-shows do not entitle the guest to any refund and will be considered as the actual taking of the room.

We ask everyone staying in our establishment to present an ID card for any type of payment. If you are unable to provide us with this document, we will be obliged to refuse your request to rent a room.

The rooms: They are rented for the number of persons indicated corresponding to the type of room:

  • Single room: 1 person maximum
  • Double/Twin room: 2 persons maximum

In the event of a violation of these regulations, the hotel reserves the right to charge the responsible guest the cost of the room(s) corresponding to the number of persons found to be in excess, whether or not in the presence of the guest, at the room rates in application at the time of the violation of the house rules. The hotel will charge the credit card of the offending guest.

Cancellation

The client who has booked a room in our establishment has the possibility to cancel it under the following conditions:
In the event of cancellation, the deposit paid will be refunded in accordance with the establishment’s cancellation policy.

  • In off-season (from 07/02/2022 to 03/04/2022 and from 1stto 31/10/2022): cancellation without charge up to 48 hours before the day of arrival, after this period 100% of the stay will be charged.

  • In mid-season (from 04/04/2022 to 25/05/2022): cancellation free of charge up to 48 hours before the check in, after this period 100% of the stay will be charged.
  • In peak season (from 26/05/2022 to 26/06/2022 and from 4 to 30/09/2022): cancellation without charge until D-4 before arrival, after this period 100% of the stay will be charged.
  • In summer (from 27/06/2022 to 03/09/2022): cancellation free of charge until 24 hours before arrival, after this period 100% of the stay will be charged.

Visitor’s tax

The visitor’s tax is not included in the price of the reservation. The fee is payable on site.

Bans

According to the law in force, smoking is strictly prohibited in public places. It is therefore strictly forbidden to smoke in the rooms, corridors, lounges and restaurant for reasons of safety and hygiene. Failure to comply with the law will result in a fee of 200€/stay to restore the room. It is also strictly forbidden to use gas appliances in rooms such as stoves… .
We ask you to respect the premises, as well as the decoration of your room.

Animals

The BAHIA Hotel does not accept animals due to the numerous damages to our rooms and the non-respect of hygiene rules. Thank you for your understanding.

Swimming pool

The swimming pool is open from 10am to 8pm from 1st May to 15th October. On check-in, the client will be given a badge allowing access to the swimming pool and other pedestrian accesses with a deposit of 20 euros. This deposit will be returned to him/her on departure upon presentation of the badge. In case of loss or theft, the deposit will be retained by the hotel.

The BAHIA hotel allows its guests free access to the pool area. Only the blue deckchairs are available to customers, who must comply with the rules for this area. Smoking, drinking and eating are strictly prohibited. However, ashtrays are available to customers outside the pool.

For security, the pool is fenced. The hotel accepts no responsibility for accidents in or around the pool. It goes without saying that children must be supervised by their parents.

As the space is shared with the co-owners of the complex, proper dress and behaviour is required. Any breach of the internal regulations and sanitary rules may result in a reminder of the discipline required in this area. In the event of damage, aggression or deterioration, the BAHIA Hotel may lodge a complaint and charge the cost of repair to its customers.

It is compulsory to wear a swimming costume and to shower before entering the pool.

Breakfast

It is served from 7.00 am until 10.00 am in the room provided for this purpose.

Car park

The car park is private and only available to guests who have booked a room in the hotel and have requested a car park. Your vehicle remains under your sole responsibility. It is advisable not to leave any apparent effects.

Access to the bedrooms

Bedrooms are available from 3 pm and must be vacated by 11 am. Please note that in the event of a later departure, an additional night will be charged. To keep the bedroom for an extra night, payment must be made before 12 noon, subject to availability. In addition, the bedroom is intended for a specific number of people; to ensure the hotel’s safety rules, no additional people should be accommodated. The management would like to draw the attention of its guests to the fact that the door of the room remains closed.

Nuisances

In order to respect the rest of the guests, please do not slam the doors or make too much noise, especially between 10 pm and 8 am. Any neighbourhood noise linked to a person’s behaviour may lead the hotelier to ask the client to leave the establishment without the need to take acoustic measurements, as long as the noise generated is likely to disturb the peace and quiet of the clientele (art. R.1334-30 and R; 1334-31 of the Public Health Code), and to fight against the exploitation of minors (clients as well as accompanying persons). A hotel bedroom is a place of rest. All trade is strictly prohibited.

Rules of Procedure

The hotel’s house rules apply to all bookings. Any stay implies acceptance of the special conditions and the hotel’s internal regulations.

In the event of non-compliance by the guest with any of these provisions, the hotel owner shall be obliged to ask the guest to leave the establishment without any compensation.

Discipline, loss & damage

Good physical and moral conduct is required. Acts that may cause public inconvenience, disturbance or damage to property are prohibited.

Our staff will warn anyone who fails to comply with these rules and, in extreme cases of unrest and poor behaviour, will call in the security services.

An inventory of the premises will be drawn up and a report will be made if users have damaged equipment. The cost of repairs resulting from such damage shall be borne by the customer or the organiser.

The client is responsible for any loss or damage caused on the premises of the Establishment.

The BAHIA Hotel or its staff cannot be held responsible for loss or theft of any kind affecting the guest or their visitors. Safes are available in each room.

Hotel BAHIA may charge a cleaning fee of €200 if the room is left in a condition that requires additional cleaning or drying and dehumidifying time.

We remind you that the establishment is non-smoking and that outdoor areas are provided for this purpose. As soon as you enter the hotel and in each room, there are signs reminding you of this prohibition and the fine incurred.

After each departure, the rooms are checked. If BAHIA finds theft or damage, a fine will be charged.

Any finding of non-compliance with the above rules and any finding of theft or damage will be charged a maximum of 200 EUROS per person found in the room within 5 hours of the guests’ check-out time (subject to verification of the room by the hotel staff).

Lost room keys will be charged at 1€ per key.

Litigation

In the event of a dispute between the trader and the consumer, they shall endeavour to find an amicable solution.

If an amicable agreement cannot be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the trader, i.e. the Association of European Mediators (AME CONSO), within one year of the written complaint to the trader.